Service management

SERVICE MANAGEMENT

Enjoy Sarce Travel while we keep it up to date

Much more than software maintenance. Sarce Service Management is the new Sarce service for

It is a scalable service according to the needs of the client which includes evolutionary maintenance, corrective, preventive and functional support, with the aim of helping system users to the correct use of the modules applications, through consulting on software setup and ticket management.

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Service that can be activated for customers using the ENTERPRISE version.

CONTROLLING

Quality Control
Service Planning
SLA Certification

SYSTEM MANAGEMENT

Feature Monitoring
Performance Monitoring
Log management

HELP 

Ticket and Anomalia
Errors fixing

UPDATE

Simplification
System upgrade
New functions available

TUNING 

Improve the system
Evolving the functions
Anticipate problems

SUPPORT AND TRAINING

Application clarifications
Document creation
FAQ creation